At Elite Health Pharmacy, customer satisfaction is important to us. Please read our Refund and Returns Policy carefully before placing an order.Refund and Returns Policy
Eligibility for Returns
Due to the nature of pharmaceutical products and for health and safety reasons, we do not accept returns or exchanges on medications once they have been dispatched or delivered.
This policy is in place to ensure compliance with pharmaceutical regulations and to protect the safety of all our customers.
Damaged or Incorrect Orders
If you receive an order that is:
- Damaged during transit
- Incorrect or incomplete
- Defective upon arrival
Please contact us within 48 hours of delivery with clear photos and your order details. Once verified, we will offer a replacement or refund, depending on the situation.Refund and Returns Policy
Refunds
Approved refunds will be processed using the original payment method.
Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.
Shipping costs are non-refundable, except in cases where the error was on our part.
Non-Refundable Items
The following items are non-refundable:
- Prescription medications
- Opened or used products
- Orders placed incorrectly by the customer
- Products seized or delayed due to customs regulations
Order Cancellations
Orders may only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled or refunded.
International Orders & Customs
Elite Health Pharmacy ships across Europe and worldwide. Customers are responsible for ensuring that ordered products are permitted in their country. We are not responsible for delays, seizures, or rejections by customs authorities.
Contact Us
If you have questions about this policy or need assistance with an order, please contact our support team. We are always happy to help.